Shipatron.io Privacy Poilicy

  1. Introduction
    1. We are committed to safeguarding the privacy of website visitors and customers.
    2. This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and customers; in other words, where we determine the purposes and means of the processing of that personal data.
    3. We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website.
    4. shipatron.io enables you to deactivate your account using the “My Account” area of the shipatron.io tool. To stop receiving emails you should deactivate your account.
    5. In this policy, "we", "us" and "our" refer to shipatron.io. For more information about us, see Section 12.
  2. How we use your personal data
    1. In this Section 2 we have set out:
      1. the general categories of personal data that we may process;
      2. in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
      3. the purposes for which we may process personal data; and
      4. the legal bases of the processing.
    2. We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google Analytics, or through data tracked directly by the shipatron.io product. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services and to enable correct administration of the shipatron.io product.
    3. We may process your account data ("account data"). The account data may include your name and email address and the name and address of your company. The source of the account data is you, your shopify or big cartel account, or another account which we may add to the shipatron.io service in the future. The account data may be processed for the purposes of operating the shipatron.io service, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
    4. We may process your information included in your personal profile on our website ("profile data"). The profile data may include your name, telephone number, email address. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
    5. We may process your personal data that are provided in the course of the use of our services] ("service data"). The service data may include the product and order details that you are processing through the ecommerce and fulfliment channels you have specified by integrating them with shipatron.io. The source of the service data is, you or ecommerce channel provider. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent.
    6. We may process information contained in any enquiry you submit to us regarding goods and/or services ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.
    7. We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
    8. We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. The correspondence data may be processed [for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.
    9. We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely [the protection and assertion of our legal rights, your legal rights and the legal rights of others.
    10. We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
    11. In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject.
    12. Please do not supply any other person's personal data to us, unless we prompt you to do so.
  3. Providing your personal data to others
    1. We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.
    2. We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
    3. We may disclose usage, profile and service data to Google Analytics (analytics.google.com) insofar as reasonably necessary for measurement and analysis of website activity to ensure proper running and improvement of the shipatron.io service. We may disclose profile, service and account data to Mailchimp (mailchimp.com) in order to manage the delivery of email marketing messages. We may disclose enquiry, correspondence and profile data to drift (https://www.drift.com) to enable customer service conversations to be managed between you and shipatron.io. We may disclose profile and account data to stripe (stripe.com/gb) to manage payments associated with your subscription. We may disclose profile, usage and session data to sentry.io to collect error reports and constantly improve the shipatron.io service.
    4. Financial transactions relating to our website and services handled by our payment services provider, https://stripe.com/gb. We will share transaction data with our payment services providers only to the extent necessary for the purposes of [processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices at https://stripe.com/gb/privacy.
    5. In addition to the specific disclosures of personal data set out in this Section 3, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
  4. International transfers of your personal data
    1. In this Section 4, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).
    2. We have offices and facilities in the United Kingdom. The European Commission has made an "adequacy decision" with respect to the data protection laws of each of these countries. Transfers to the United States will be protected by appropriate safeguards, namely the use of model data protection clauses adopted or approved by the European Commission, a copy of which can be obtained from https://ico.org.uk/media/1571/model_contract_clauses_international_transfers_of_personal_data.pdf.
    3. The hosting facilities for our website are situated in the United States of America (USA). The European Commission has made an "adequacy decision" with respect to the data protection laws of each of these countries.
    4. mailchimp, stripe and sentry.io are situated in the United States of America (USA). The European Commission has made an "adequacy decision" with respect to the data protection laws of each of these countries.
    5. You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
  5. Retaining and deleting personal data
    1. This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
    2. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
    3. We will retain your personal data as follows:
      1. personal data, account data, profile data and service data will be retained for a maximum period of 6 months following termination of an account. Accounts with no activity for 12 months will be automatically be disabled, the data being retained for 6 further months. All of this data will be retained while your account is active. For the sake of clarity, transactional data related to your orders and products will be retained for a minimum of one week from upload into shipatron.io up to a maximum period of 6 months following termination of an account.
      2. usage data may be retained by third parties (Google Analytics and Mailchimp) and will be held with accordance of their privacy policies, which are available through the URLs listed in 3c above.
    4. Notwithstanding the other provisions of this Section 5, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
  6. Amendments
    1. We may update this policy from time to time by publishing a new version on our website.
    2. You should check this page occasionally to ensure you are happy with any changes to this policy.
    3. We may notify you of changes to this policy by email or through a notification message on website.
  7. Your rights
    1. You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
      1. the payment of a fee (currently fixed at GBP 10); and
      2. the supply of appropriate evidence of your identity for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address.
    2. We may withhold personal information that you request to the extent permitted by law.
    3. You may instruct us at any time not to process your personal information for marketing purposes.
    4. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
  8. About cookies
    1. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
    2. Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
    3. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
  9. Cookies that we use
    1. We use cookies for the following purposes:
      1. authentication - we use cookies to identify you when you visit our website and as you navigate our website, cookies used for this purpose are: connect.sid;
      2. status - we use cookies to help us to determine if you are logged into our website, cookies used for this purpose are: connect.sid;
      3. security - we use cookies [as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally, cookies used for this purpose are: connect.sid;
      4. cookie consent - we use cookies to store your preferences in relation to the use of cookies more generally, cookies used for this purpose are: cookieconsent_status;
  10. Cookies used by our service providers
    1. Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
    2. We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy/. The relevant cookies are: _ga, _gid, _gat.
    3. We use drift to manage customer service conversations. This service uses cookies for contextualizing the user in a conversational context. You can view the privacy policy of this service provider at https://www.drift.com/privacy-policy/. The relevant cookies are: driftt.aid, driftt.sid, driftt.eid and dftt_end_user.
    4. We use sentry.io to track our errors, which help to add useful information around how and why an error occured. You can view the privacy policy of this service provider at https://sentry.io/privacy/. The relevant cookies are: io.
  11. Managing cookies
    1. Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
      1. https://support.google.com/chrome/answer/95647?hl=en (Chrome);
      2. https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
      3. http://www.opera.com/help/tutorials/security/cookies/ (Opera);
      4. https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
      5. https://support.apple.com/kb/PH21411 (Safari); and
      6. https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
    2. Blocking all cookies will have a negative impact upon the usability of many websites.
    3. If you block cookies, you will not be able to use all the features on our website.
  12. Our details
    1. This website is owned and operated by Coder Cabana Limited.
      1. “shipatron.io”, a website and associated integration apps developed by, registered in England, registered company number 10255965, registered address Shaw House, 54 Bramhall Lane, South Bramhall, Cheshire SK71AH.
    2. We are registered England, registered company number 10255965, registered address Shaw House, 54 Bramhall Lane, South Bramhall, Cheshire SK71AH.
    3. Our principal place of business is at 54 Bramhall Lane, South Bramhall, Cheshire SK71AH
    4. You can contact us:
      1. by clicking “chat” on the https://shipatron.io/support page
      2. by email, at [email protected].